Privacy Policy
It is important for you to know that some information, including you personal data, may be collected by while you are using our website, so please take a moment to go through our privacy practices and make sure you are fine with these practices when using our website, and please let us know if you have any questions.
About us and this Privacy Policy
Supporting For Me Phones Repairing LLC (hereinafter referred to as “we”, “our” or “us”) are the exclusive distributor of mobile phones of the brand of “OPPO” for the UAE, and this website is operated by Supporting For Me Phones Repairing LLC address:Horizon Building, Shop No.3, Port saeed,Dubai, UAE under the applicable laws of the United Arab Emirates.
This Privacy Policy is designed for you to know, what kind of information may be collected while using our website, and explain how we may use the relevant data, ensuring that you provided your information in a well-informed way. All data you provide to us through this website will only be used in accordance with this Privacy Policy and on the terms and agreements we publish for you to use this website.
Under this Privacy Policy, “personal information” means information that can be used to directly or indirectly identify an individual, either from that information alone or from that information combined with other information we have access to about that individual, except as otherwise specifically provided by applicable laws in your region. We will use your personal information strictly in accordance with this Privacy Policy.
1 What information is collected by us and how do we use it?
1.1 What information is collected by us
We will only collect the information that is necessary for its specified, concrete, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes. You have the right to choose whether or not to provide the information we have requested, but in most cases, if you do not provide your personal information, we may not be able to provide you with our services or respond to your queries. Depending on the service you choose, we may collect the following types of information:
1.1.1 Information you provide to us
Account Registration
- Information Collected:Name, email address, and mobile number
- Purpose:To create an account, verify your identity, and send service-related notifications
- Legal Basis:Contractual obligation (GDPR Art. 6(1)(b) / UAE Law Art. 5(1)(a))
Product Purchase
- Information Collected:Delivery address, payment information (card number or third-party payment account details), and device IMEI number (for warranty activation)
- Purpose:To complete transactions, issue invoices, and activate warranty services
- Legal Basis:Contractual obligation
After-Sales Service Request
- Information Collected:Description of device issues, proof of purchase (invoice or order number), and contact details (phone number or email)
- Purpose:To process repair requests and coordinate service arrangements
- Legal Basis:Contractual obligation
Marketing Participation
- Information Collected:Social media account (e.g., for contests) and survey feedback (preferences or opinions)
- Purpose:To deliver rewards and analyze user needs for service improvements
- Legal Basis:Explicit user consent (GDPR Art. 6(1)(a))
Customer Support
- Information Collected:Call recordings (for phone inquiries) and chat logs (for online support interactions)
- Purpose:To monitor service quality and resolve disputes
- Legal Basis:Legitimate interests (GDPR Art. 6(1)(f))
Special Notes:
- Payment Information:All payments are processed via PCI-DSS certified payment gateways. We do not store complete credit/debit card numbers.
- Sensitive Data:We do not collect biometric, health, or other sensitive dataI by default. If such data is required for specific services (e.g., disability assistance during delivery), we will obtain separate explicit consent.
1.1.2 Information that we collect in your use of services
We may collect log information related to your use, such as cookies, IP addresses. Log information is information related to your use of certain features of the websites.
For example, cookies and IP addresses, network request information, standard system logs, crash information, and log information generated by using the services (such as access time, activity time, etc.).
We collect information such as information about your activities on our websites. We use such information in aggregated form to provide you with more useful information and to understand which parts of our websites, products and services you are most interested in. In its aggregated form, data is not personal information and cannot be used to identify you. However, if we combine non-personal information with personal information, such information will be treated as personal information.
1.1.3 Non-personally identifiable information
We may also collect other types of information which are not directly or indirectly linked to an individual and which may not be defined as personal information according to applicable local laws.
In its aggregated form, such data is not personal information as it cannot be used to identify you. However, if we combine non-personal information with personal information, such information will be treated as personal information.
1.2 How we use the personal information that we collect
The purpose of collecting and using personal information is mainly to provide services to you and to ensure compliance with the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021) and other applicable laws and regulations.
Based on your consent (Art.5(1)(a)), we process data for the following purposes:
Providing, processing, maintaining, improving, and developing our services;
Handling your service inquiries or requests (e.g., sending notifications);
Conducting promotional activities (e.g., sending marketing materials). You may withdraw consent at any time via the “unsubscribe link” in emails.
Based on contractual obligations (Art.5(1)(b)), we process data to:
Fulfill order delivery and after-sales services;
Activate device warranties.
Based on legitimate interests (Art.5(1)(f)), we process data to:
Analyze service usage to improve user experience;
Prevent fraud and ensure account security.
- Based on legal obligations (Art.5(1)(c)), we may provide data to UAE regulatory authorities when required.
- Other purposes with your consent.
On the basis of our legitimate interests, we process the following data for the associated purposes:
- Internal purposes such as data analysis, research, and development of statistical information related to the use of our services for improvement.
- Storing and maintaining information related to you for our business operations(such as business statistics) or for fulfilling our legal obligations.
We may combine this information with other information (including information across different services or devices such as computers, mobile phones and other connected devices) to provide and improve our services and content.
2 Cookies and other tracking technologies
Cookies and similar technologies help us deliver a better user experience and allow us to analyze how our website is used. Below is our comprehensive Cookies Policy, which forms part of this Privacy Policy.
2.1 What are Cookies?
Cookies are small text files stored on your device (e.g., computer, smartphone, or tablet) when you visit our website. They help us recognize your browser and record certain browsing information. Cookies do not typically contain personally identifiable information, but they can enhance your user experience.
2.2 Why Do We Use Cookies?
We use Cookies for several key purposes:
- Providing Basic Services:To ensure the website functions properly (e.g., secure login, shopping cart management, and website navigation).
- Enhancing User Experience:To remember your preferences (such as language or region settings) and deliver personalized content on subsequent visits.
- Analyzing Website Traffic:To collect anonymous statistics (e.g., page views, visit duration, and click behavior) that help us understand user needs and optimize our website performance.
- Advertising and Marketing:To display advertisements that are relevant to your interests and to measure the effectiveness of our marketing campaigns (this is used only with your explicit consent).
2.3 Types of Cookies We Use
2.3.1 Necessary Cookies
These cookies are essential for the operation of our website. They enable basic functions such as security, network management, and accessibility. Without these cookies, certain services (like secure login and shopping cart functionality) may not work properly.
2.3.2 Analytical Cookies
These cookies help us collect anonymous data about how users interact with our website, such as the number of visitors, the pages visited, and the duration of visits. This information is used solely for improving website content and performance.
2.3.3 Functional Cookies
Functional cookies allow our website to remember choices you make (e.g., language or region) and provide a more personalized experience. They can also be used to offer enhanced functionalities and features.
2.3.4 Advertising Cookies
Advertising cookies are used to deliver advertisements that are tailored to your interests. They may be set by us or by third parties. These cookies track your browsing behavior across different websites. We use them only when you have provided explicit consent.
2.4 Managing Your Cookies Preferences
You have the option to manage or disable cookies:
- Via Browser Settings:Most browsers allow you to view, delete, or disable cookies. Please refer to your browser’s help documentation for detailed instructions.
Please note that disabling cookies may affect the functionality and performance of our website.
2.5 Updates to the Cookies Policy
We may update this Cookies Policy periodically to reflect changes in technology or legal requirements. The “Last Updated” date at the top of this policy will indicate the latest version. We encourage you to review this section regularly.
3 How we share, transfer, and publicly disclose your personal information
3.1 Sharing
We do not sell any personal information to third parties.
We may sometimes share your personal information with third parties (as described below) in order to provide or improve our services, including offering services based on your requirements. If you no longer wish to allow us sharing this information, please contact us.
3.1.1 Sharing that you actively choose or request
With your explicit consent or at your request, we will share your personal information within the scope of your consent/request with specific third parties designated by you.
3.1.2 Sharing information with our group
To support our business operations and provide you with a seamless experience, we may share your personal information with affiliated companies within our corporate group, subject to strict confidentiality and data protection standards.
3.1.3 Sharing with third party service providers and business partners
To help us provide you with services described in this Privacy Policy, we may, where necessary, share your personal information with our third-party service providers and business partners. This includes our data centers, data storage facilities and other business partners. These third parties may process your personal information on our behalf or for one or more of the purposes of this Privacy Policy. We guarantee that the sharing of personal information necessary for providing services to you is solely for legitimate, legal, necessary, specific, and explicit purposes. We will conduct due diligence and have contracts in place to ensure that third-party service providers comply with the applicable privacy laws in your jurisdiction. There may be occasions that third-party service providers have their sub-processors.
To provide performance measurement, analysis, and other business services, we may also share information (non-personal information) with third parties in aggregated form. We use the information we have to help our business partners evaluate the effectiveness and coverage of their services, and understand the types of people who use their services and how people interact with their websites, apps, and services. We may also share general usage trends of our services with them, such as the number of customers in a particular group of people who purchase certain products or engage in certain transactions.
3.1.4 Other
In accordance with legal requirements, legal procedures, litigation and/or requests from public agencies and government agencies, we may need to disclose your personal information. If the disclosure is necessary or appropriate for national security, law enforcement, or other matters of public importance, we may also disclose information about you.
In order to enforce our terms or protect our business, rights, assets or services, or to protect users, or if the disclosure is reasonably necessary for the following purposes (detecting, preventing and resolving fraud, unauthorized use of the service, violations of our terms or policies, or other harmful or illegal activities), we may also disclose information about you. (There may be occasions when we may collect, use or disclose your personal information without your consent if it is and only to the extent it is permitted under applicable data protection laws). This may include providing your personal information to public or government agencies and communicating with third-party partners about the reliability of your account to prevent fraud, violations, and other harmful behaviors.
In addition, we may share your personal information with:
- our accountants, auditors, lawyers, or similar advisers when we ask them to provide us with professional advice; and
- investors and other relevant third parties in the event of an actual or potential sale or other corporate transaction related to an entity in our group.
3.2 Transfer
We will not transfer your information to any subject except in the following cases:
- Where we have obtained your explicit consent;
- If we are involved in the merger, acquisition, or sale of all or part of its assets, we will notify you of any changes in the ownership, use, and any choice of your personal information you possibly possess by email and/or by posting a prominent notice on our websites.
3.3 Public disclosure
We will only publicly disclose your personal information based on law or reasonable grounds: including laws and regulations, legal procedures, litigation, or at the request of the competent government departments.
4 How we store and protect your personal information
We are committed to keeping your personal information secure. In order to prevent unauthorized access, disclosure, or other similar risks, we have put in place all legally required physical, electronic and managerial procedures to safeguard and secure the information we collect from you. We will ensure that we safeguard your personal information in accordance with applicable law.
Your personal data is stored in the Secure servers in the UAE.
4.1 What you can do
You can set a unique password for our website and do not disclose your sign-in password or account information to anybody (unless such person is duly authorized by you) to avoid password leaks to other websites which may harm your account security with us. Whenever you sign in on our website, particularly on somebody else’s computer or on public Internet terminals, you should always sign out at the end of your session.
You must notify us immediately if there is any unauthorized use of your account by any other Internet user or any other breach of security. Your assistance will help us protect the privacy of your personal information.
Subject to the provisions of the applicable laws, you have the right to access, rectification, and erasure of any other personal information that we hold about you (hereinafter referred to as the request).
You may also access and update the details relating to the personal information by logging into your account on your device. Your request shall be in writing and contain sufficient information to enable us to verify that you are the person having the proper authority or authorization to update, rectify and change the relevant information. For additional information, please write to us or contact us. Once we obtain sufficient information to confirm that your request can be processed, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.
We would like to bring to your attention that we have the right to refuse to process requests that are frivolous requests that damage others’ right to privacy, extremely unrealistic requests, requests that require disproportionate technical work, and requests not required under local law, information that have been made public, the information given under confidential conditions. If we believe that certain aspects of the request to delete or access the information may result in our inability to legally use the information for the aforementioned anti-fraud and security purposes, it may also be rejected.
You may withdraw your consent previously provided to us for a particular purpose by submitting a request, including collecting, using, and/or disclosing your personal information in our possession or control. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use, and/or disclose your personal information as per your request.
Depending on the extent of your withdrawal of consent, please note that you may not be able to continue receiving the full benefit of our products and services. The withdrawal of your consent or authorization will not affect the validity of our processing carried out on the basis of the consent up until the point of withdrawal.
If you wish to cancel a specific product or service, you can contact us for logout service. The cancellation will prevent you from using the full range of our products and services. Cancellation may be prevented or delayed in certain circumstances.
If you wish to exercise the above rights, please contact us using the information provided in the “contact us” section below.
4.2 Retention policy
We retain personal information for the period necessary for the purpose of the information collection described in this Privacy Policy, or as required by applicable laws. We will cease to retain and delete or anonymize personal information once the purpose of collection is fulfilled, or after we confirm your request for erasure, or after we terminate the operation of the corresponding service. An exception to this is personal information that we are processing for public interest, scientific, historical research, or statistical purposes. we will continue to retain this type of information for longer than its standard retention period, where permitted based on applicable laws or your request, even if further data processing is not related to the original purpose of collection.
5 Do I need to consent to any third party terms and conditions?
Our Privacy Policy does not apply to products or services offered by a third party. Depending on the service you use, it may incorporate a third parties’ products or services. Some of these will be provided in the form of links to third parties’ websites. Your information may also be collected when you use these services. For this reason, we strongly suggest that you take the time to read the third party’s privacy policy just like you read ours. We are not responsible for and cannot control how third parties use personal information which they collect from you. Our Privacy Policy does not apply to other sites linked to our services.
6 Update this privacy policy
We review the Privacy Policy periodically based on changes in business and technology, and we may update this Privacy Policy. If we make a material change to this Privacy Policy, we will publish it on our websites or notify you via mobile devices so that you can learn about the information we collect and how we use it. Such changes to the Privacy Policy will apply from the effective date specified in the notice or website. We encourage you to check this page regularly for the latest information on our privacy practices. Your continued use of the services on the website, mobile and/or any other device will be deemed an acknowledgment of the updated Privacy Policy. We will ask for your explicit consent when we collect additional personal information from you or when we use or disclose your personal information for new purposes.
7 Contact us
Supporting For Me Phones Repairing LLC，
Company Address：Horizon Building, Shop No.3, Port saeed,
Dubai, UAE
email address: privacy@rightbuynow.com